Evaluating your business’ operations and performance, challenges you to grapple with important questions: Are you clear about the level of success you seek to achieve? Which results will you hold your organization accountable for? How do you marshal your team’s talent and the existing resources needed to deliver those results? Finally, what’s missing from our tool chest to get all of us rowing in the same direction?
We help you clarify your thinking to articulate your organization’s desired culture to bring about the results you seek.
How We Work With You to Define Operational Success & Performance Benchmarks
Since forming Copper Bottom in 2018, we’ve never lost sight of the fact that consulting is a people business. Our approach to discovering every way that we can help is rooted in the effectiveness of interviews with the people we’re trying to help.
Beyond interviews with key team members our discovery techniques typically fall under the following categories:
The end result of most of our discoveries is often spreadsheets, raw data, and subjective perceptions. Copper Bottom is astute at synthesizing and summarizing these results into an actionable plan.
Unless the right questions are asked there is no way to understand the root cause of any business problem. Copper Bottom operates from both experience and curiosity to hone focus on getting clarity of what problems exist.
Business is often uncertain, processes are not as well defined as they might seem, and execution is frequently difficult to track. The key here is to understand what the goals are before starting to gather the information. The more specific those goals are, the better the chance Copper Bottom has to gather the correct information.
Discovery is about understanding how much information is enough information. While it might be reassuring to think Copper Bottom can gain an exhaustive understanding of the information available about a business problem, it’s not a realistic expectation. Why? Time. We’re often hired to solve a business's most critical challenges. While each of our engagements is different, they (usually) have one thing in common: A need for decisive, informed, and often urgent action. Time is the only asset that can never be won back, which is why we recognize the importance of delivering real value – with a sense of immediacy. The critical test for effective discovery is whether we have enough information to determine the root cause of a problem.
It is fairly easy to determine the root cause when all the data points in the same direction, but that rarely happens. Most of the time, Copper Bottom wades through competing ideas and conflicting information before we reach an accurate conclusion. Fortunately, Copper Bottom has a sound method for determining which perspective is correct, better yet, we know how to manage differences in perceptions in a style that’s both validating and productive.
Realizing your organization's potential requires diving into the work that needs to be done. We work collaboratively with our clients to transform organizations using approaches that create buy-in for change while minimizing disruption.
Aligned resources better support capabilities that create a competitive advantage
Improving speed and saving costs through operational improvements that drive efficiency and scale are benefits enabled by having a well-communicated North Star
Make faster and better decisions through clarified accountabilities, roles and processes
When you operate from a unified direction, you’re prepared for organic and inorganic growth and possess the ability to successfully integrate new people, technologies, or priorities into the business with minimized friction